Practice resource library
Things worth reading whether or not you buy anything
Written for people who run psychology practices, about the parts of the job nobody trains you for: prioritising a waitlist without being unfair, reading your own referral trends, and the ethics of deciding who waits.
Nothing here is gated. No form, no email address, no download wall.
Articles
Four to start with
Ethics · 9 min
Balancing referrals and waitlist prioritisation in private practice
Managing referrals and waitlists is a constant balancing act. Practical strategies for prioritising by urgency, fit and clinician capacity — and the ethical cost of each.
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Operations · 7 min
Unlocking growth in psychology practices: the questions that drive it
The handful of questions a practice owner can answer in an afternoon that change what they do for the next year.
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Data · 6 min
Are you tracking your referral trends?
Where referrals come from, which ones convert, and how long each takes — and why most practices answer this with a feeling rather than a number.
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Practice note · 5 min
Transforming referral management at a growing practice
What changed, in a practice's own words, when the referral tray became a worklist. Written up with their permission and attributed to the role, not the person.
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Reference
The funding reference, free and ungated
Which documents each scheme requires, in one page. It is the same table the product runs on, so it is current rather than compiled once and forgotten.
| Scheme | Code | Documents required |
|---|---|---|
| GP Mental Health Treatment Plan | GPMHTP | GP referral, treatment plan |
| NDIS — plan-managed | NDIS · PM | Plan dates, plan manager, service agreement |
| NDIS — self-managed | NDIS · SM | Plan dates, participant consent |
| Department of Veterans' Affairs | DVA | Referral, card details, session allocation |
| WorkCover / WorkSafe | WC | Claim number, insurer approval |
| Transport Accident Commission | TAC | Claim number, approval for the service |
| Employee Assistance Program | EAP | Employer authorisation, capped block |
| Private and self-funded | PRIV | Fee consent only — no paperwork gate |
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Want to see it against your own funding mix?
Twenty minutes with your screen and your schemes. No slides.